Why property managers miss calls
Property managers get two very different kinds of call. Tenants calling about a problem, and landlords who might bring you a new property. Both arrive while you're out at an inspection or a viewing.
Always out of the office
Inspections, viewings and tenant move-ins mean you're rarely at a desk when the phone rings.
Leaks happen at night
Tenants find the water through the ceiling when they get home. They need a fast answer about what to do next.
Not every call is urgent
A dripping tap and a burst pipe both arrive as a missed call. Someone has to work out which is which.
New landlords compare managers
A landlord looking for a property manager calls a few. The first one to respond is well placed to get the appraisal.
What a missed call costs a property manager
For a property management business, the missed calls that cost the most are from landlords. Each new property brings management fees every year it stays with you.
The calculator below counts missed landlord enquiries only. The starting numbers are an example, not survey data. Change them to match your fees.
See the method in what a missed call really costs your business.
What your tenant sees
A message from your agency that collects the details of the problem, asks the questions that show how urgent it is, and tells the tenant what happens next.
Anything you've marked as urgent comes straight to you or whoever's on call. Routine requests are logged for the morning.
How it fits the way you work
Tenant or landlord first
It asks who's calling, then follows the right flow for maintenance requests or new business.
Your urgency rules
You decide what counts as urgent, like water near electrics, no hot water or a security issue, and who gets paged.
Routine requests logged
Non-urgent maintenance is collected with the address and details, ready for you in the morning.
Landlord appraisals booked
Landlords looking for a manager are asked about their property and booked in for an appraisal call or visit.
Your property software
No direct integration yet. Every booking arrives on your phone with the tenant's or landlord's details.
Your agency name
Every message comes from your verified WhatsApp Business profile, not from us.
Questions property managers ask
Can it tell an urgent maintenance job from a routine one?
It asks the questions you choose. Answers you've marked as urgent are flagged straight away to you or whoever's on call.
Can it arrange tradespeople?
No. Conversiq only talks to people who contacted you. It records the maintenance request and passes it to you to arrange the tradesperson.
Does it handle new landlord enquiries?
Yes. It asks about the property and books an appraisal call or visit with you.
What about tenants' privacy?
Data is never sold, shared or used to train shared AI models. Conversiq is designed to comply with the Privacy Act 2020.
Can it work for more than one property manager?
Today alerts go to one nominated mobile and your email. Sharing jobs across a team, each with their own diary, is on our roadmap.
