Why plumbers lose jobs to missed calls
Plumbing calls rarely come at a good time. The phone rings when your hands are wet, you're in a ceiling space, or you're driving between jobs. And the people calling a plumber are often in a hurry.
Emergencies don't wait
Someone with a burst pipe or no hot water rings down the list until a plumber answers. If that isn't you, the job's gone in minutes.
You're on the tools all day
Under a house, in a roof cavity or mid-solder, you can't stop to answer every call. A voicemail won't hold the caller.
Evenings are busy
Leaks get noticed when people get home from work. Those calls come in while you're having dinner or already off the clock.
Call-backs eat your time
Returning missed calls at the end of the day means chasing people who have already booked someone else.
What a missed call costs a plumber
A missed call is rarely just one job. A customer who gets their leak sorted often comes back for the hot water cylinder, the bathroom reno and the next emergency.
The starting numbers here are an example for a busy plumbing business, not survey data. Move the sliders to match yours.
Want the method? Read what a missed call really costs your business.
What your customer sees
A WhatsApp from your business, under your name, within seconds of the missed call. It asks the questions you'd ask, gives sensible first steps you've approved, and books the job.
This is our demo plumbing business. Call 022 032 8283 from your mobile and let it ring out to try it yourself.
How it fits the way you work
Your call-out fee
Conversiq quotes the call-out fee and fixed prices from your list, and says when parts or labour will be extra.
Emergencies vs routine
Burst pipes and flooding are flagged and passed to you straight away. A dripping tap gets the next free slot.
After hours
You decide what happens after hours: an after-hours rate, a page to whoever's on call, or a booking for first thing.
Your service area
It asks for the suburb and checks it against the areas you cover before offering a time.
Your job software
Integrations with ServiceM8, Tradify, Fergus and AroFlo are on our roadmap. Until then, every booking lands on your phone with the customer's details, ready to enter.
Your own number
Customers keep calling the number on your van. Only the calls you miss divert.
Questions plumbers ask
Will it give plumbing advice?
Only what you've approved. For example, you might want it to tell customers to turn off the water at the toby. Anything beyond your instructions goes to you.
Can it tell an emergency from a dripping tap?
It asks how bad the problem is and whether water is still running. Anything you've marked as urgent is flagged and passed to you straight away.
Can it quote for a job?
It quotes your call-out fee and any fixed prices on your list. For jobs that need a look first, it books the visit and says you'll confirm the price.
What about callers outside my area?
It checks the suburb against your service area and lets the customer know politely if you don't cover them.
Can I still answer calls myself?
Yes. Only calls you don't pick up divert. Answer as normal when you can.
