Missed call text back automatically sends a message to anyone whose call to your business goes unanswered, within seconds. Instead of reaching voicemail and moving on, the caller gets a reply from your business and can tell you what they need in writing.
What is missed call text back?
It's software that watches for calls you don't answer and replies to the caller straight away with a message from your business. The idea is simple: plenty of people who call a business and don't get through won't wait for a call back. A message keeps them talking to you.
Some tools send a single text, something like "Sorry we missed you, we'll call you back." Others, like Conversiq, carry on the conversation: they ask what the caller needs, answer questions and book the job.
How does it work with your existing number?
You keep your number. Calls you don't answer are diverted after they ring for a set time, the same way they'd go to voicemail. Instead of voicemail, the missed call reaches the text back service, which then messages the caller.
Calls you pick up aren't affected. Your customers keep ringing the number on your van, your website and your business cards.
What does the customer see?
With Conversiq, the caller gets a WhatsApp from your verified WhatsApp Business profile, under your business name, within seconds of the call ending. It reads like a message from your business, because it is one.
From there they can describe the job, ask questions, get a price from your list and pick a time. If they ask for a person, the conversation is handed to you. You can see it yourself by calling our demo line on 022 032 8283 and letting it ring out.
How is it different from replying yourself later?
- Speed. Seconds, instead of whenever you get a break.
- Every call. Nothing slips through on a busy day.
- Your evenings. You're not spending them returning calls.
Is it legal in New Zealand?
Replying to someone who has just called your business is very different from sending marketing to a bought list. Conversiq only messages people who contacted you first, identifies your business in every message, and stops when someone replies STOP. Our guide to texting customers in NZ covers the Unsolicited Electronic Messages Act and the Privacy Act in plain English.
What should you check before choosing a provider?
- Does the reply come from your business? Customers should see your name, not a random number.
- Is it on a channel your customers use? SMS, WhatsApp, or both.
- Does it just send one message, or hold a conversation?
- Can it quote and book, or does it only collect a name and number?
- When does it hand over to you? Emergencies, complaints and requests for a person.
- How do customers opt out? A STOP reply should work every time.
- Where is your data kept, and is it used to train AI models?
- How long does setup take, and how is it priced?
